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Knowledge base
Troomi Self-Help
Account/Billing
6
Commonly Asked Billing Questions
Can I take my number to a new carrier? (porting, port-outs, number transfers)
Commonly Asked Service Questions
Managing Your Parent Portal Account PIN
Delayed Activation
View all 6
Apps
26
Amazon Music
Dialer: Replace Missing Icon
Toca Kitchen 2
Troomi KidSmart Apps and Version Numbers
Dialer: Set Proper Permissions
View all 26
Calling
5
Voicemail - Setup and other information
How to find the Dial Pad
Primary Device Identifiers
SIM Card Installation XCover
SIM Card Installation (Most Phones)
Contacts
6
Blocking Numbers
How do I add contacts on the Troomi phone?
Can I add email addresses as contacts?
Can I add emergency contacts to the Troomi phone?
How to pull contacts from Parent Portal down to the phone
View all 6
Onboarding/Activation
7
Onboarding - See here for help
Can I pick my child's phone number? Will the phone number be a local number? Our area code?
Can I port an existing phone number to Troomi?
How difficult is a Troomi phone to set up and manage?
Does this phone require a SIM card?
View all 7
Ordering/Shipping
6
Can you bring your own device to Troomi?
Does Troomi offer Expedited Shipping?
What’s the difference between the two Troomi phones available? Why the price difference?
How does Troomi compare to other phones?
Where Can I Check the Status of My Order?
View all 6
Phone and Parent Portal Settings
27
Adding A Second Parent to the Parent Portal
Addressing Common Cellular Network Issues
All about GPS on Troomi Devices
Android App Drawer
Do Troomi Phones Use Mobile Data?
View all 27
Texting
4
Messages: Not Getting Texts from iPhone Users
Commonly Asked Texting Questions
All About Text Messaging
Text Message Issues
Warranty/Returns
3
Refunds and 30-Day Return Policy
Warranty Information and Commonly Asked Questions
What is the process for getting a phone repaired or replaced? How long does it take?
General
3
Can my child video call on their Troomi phone?
How to Request to Remove Troomi OS
Phone Cases
Help Desk Software
by Freshdesk