TABLE OF CONTENTS

    How does payment work?

We ask that you agree to our terms and conditions and prepay for your monthly service. However, you won't be locked into anything and can cancel at any point. If you cancel, you will not be required to continue payment once the current month is over. No contracts here! Our service is a simple month-to-month system. For more details about our billing cycle, please see this article: Commonly Asked Billing Questions 


    How do I upgrade my service plan?

If you're itching for an upgrade, you can seamlessly change your phone plan with the click of a button through the Parent Portal! No phone calls, hold music on a never-ending loop, or online chats needed. Simply select your child's phone plan and choose "change plan." From there, follow the prompts provided and pick the new plan you'd like to use. (Yes, it's really that easy!) For more detailed instructions, see this article: How to Change your Troomi Calling Plan


    Can I pause or suspend my service?

No. You cannot pause or suspend service.


If you wish to deactivate service, you can submit a helpdesk ticket at any time from the support section of the Parent Portal, send us an email, or contact us by phone. 


Phone support is available Monday – Friday 8:00am – 8:00pm (MT)