Troomi

All customers are billed through an auto-payment system. The credit card used at purchase is the same card that will be automatically charged on the 1st of ...

Yes, you can port out a number to a new carrier. When you are ready to do that, we will submit a request to our carrier. It may take them 1-2 business days ...

TABLE OF CONTENTS How does payment work? How do I upgrade my service plan? Can I pause or suspend my service?     How does payment work? We ask that ...

Troomi's Experience Desk agents will ask you to verify your 4-digit Parent Portal PIN whenever you request changes be made to your Troomi account. Wheth...

Do I have to activate the phone at the time of purchase?  The phone is activated and provided with a phone number at the time of purchase. You will o...

This article will walk you through how to upgrade or downgrade your calling plan directly from the Parent Portal. It also highlights the features and benefi...

TABLE OF CONTENTS Overview We’re Growing with You What’s Changing Why We’re Making This Change Who’s Affected What You Can Expect Frequently Asked Q...

TABLE OF CONTENTS Summary Column 1: phoneNumber  Column 2: messageData Column 3: Type Column 4: wasReceived Column 5: wasBlocked Column 6: systemsFl...

Troomi uses trusted phone brands like Samsung that are built to last. Each phone has a standard manufacturer's warranty (see individual device pages for...

Troomi Wireless offers a 30-Day Money Back Guarantee. If you are unsatisfied with your service for any reason, you may cancel your service within 30 days of...