Account/Billing
Do I have to activate the phone at the time of purchase? The phone is activated and provided with a phone number at the time of purchase. You will o...
Fri, 6 Dec, 2024 at 12:36 PM
Yes. You can transfer your Troomi phone number to another carrier when you are ready to switch services. To get started, contact Troomi Customer Support...
Wed, 19 Aug, 2026 at 12:15 PM
TABLE OF CONTENTS Summary Column 1: phoneNumber Column 2: messageData Column 3: Type Column 4: wasReceived Column 5: wasBlocked Column 6: systemsFl...
Thu, 22 Jan, 2026 at 5:05 PM
All customers are billed through an auto-payment system. The credit card used at purchase is the same card that will be automatically charged on the 1st of ...
Tue, 31 Mar, 2026 at 9:21 AM
TABLE OF CONTENTS How does payment work? How do I upgrade my service plan? Can I pause or suspend my service? How does payment work? We ask that ...
Wed, 25 Feb, 2026 at 10:54 AM
TABLE OF CONTENTS Summary How to View or Change Cookie Consent Preferences If Consent Was Allowed If Consent Was Denied Summary On Troomi's we...
Wed, 5 Aug, 2026 at 3:04 PM
This article will walk you through how to upgrade or downgrade your calling plan directly from the Parent Portal. It also highlights the features and benefi...
Wed, 4 Mar, 2026 at 8:59 AM
Troomi's Experience Desk agents will ask you to verify your 4-digit Parent Portal PIN whenever you request changes be made to your Troomi account. Wheth...
Mon, 17 Jun, 2024 at 3:43 PM
TABLE OF CONTENTS Overview We’re Growing with You What’s Changing Why We’re Making This Change Who’s Affected What You Can Expect Frequently Asked Q...
Thu, 30 Oct, 2025 at 1:32 PM
Troomi Wireless offers a 30-Day Money Back Guarantee. If you are unsatisfied with your service for any reason, you may cancel your service within 30 days of...
Fri, 13 Feb, 2026 at 2:01 PM