Account/Billing

Activation Questions
Do I have to activate the phone at the time of purchase?  The phone is activated and provided with a phone number at the time of purchase. You will o...
Fri, 6 Dec, 2024 at 12:36 PM
Can I Take My Phone Number to Another Carrier?
Yes. You can transfer your Troomi phone number to another carrier when you are ready to switch services. To get started, contact Troomi Customer Support...
Wed, 19 Aug, 2026 at 12:15 PM
Column Meanings in the Text Logs CSV File
TABLE OF CONTENTS Summary Column 1: phoneNumber  Column 2: messageData Column 3: Type Column 4: wasReceived Column 5: wasBlocked Column 6: systemsFl...
Thu, 22 Jan, 2026 at 5:05 PM
Commonly Asked Billing Questions
All customers are billed through an auto-payment system. The credit card used at purchase is the same card that will be automatically charged on the 1st of ...
Tue, 31 Mar, 2026 at 9:21 AM
Commonly Asked Service Questions
TABLE OF CONTENTS How does payment work? How do I upgrade my service plan? Can I pause or suspend my service?     How does payment work? We ask that ...
Wed, 25 Feb, 2026 at 10:54 AM
Cookie Consent
TABLE OF CONTENTS Summary How to View or Change Cookie Consent Preferences If Consent Was Allowed If Consent Was Denied Summary On Troomi's we...
Wed, 5 Aug, 2026 at 3:04 PM
How To Change Your Troomi Calling Plan
This article will walk you through how to upgrade or downgrade your calling plan directly from the Parent Portal. It also highlights the features and benefi...
Wed, 4 Mar, 2026 at 8:59 AM
Managing Your Parent Portal Account PIN
Troomi's Experience Desk agents will ask you to verify your 4-digit Parent Portal PIN whenever you request changes be made to your Troomi account. Wheth...
Mon, 17 Jun, 2024 at 3:43 PM
Troomi Plan Update Coming February 2026
TABLE OF CONTENTS Overview We’re Growing with You What’s Changing Why We’re Making This Change Who’s Affected What You Can Expect Frequently Asked Q...
Thu, 30 Oct, 2025 at 1:32 PM
Refunds and 30-Day Return Policy
Troomi Wireless offers a 30-Day Money Back Guarantee. If you are unsatisfied with your service for any reason, you may cancel your service within 30 days of...
Fri, 13 Feb, 2026 at 2:01 PM