Ordering/Shipping
Troomi KidSmart OS® is exclusively pre-installed on the Samsung phones available for either purchase or finance on Troomi.com. Troomi does not support outsi...
Fri, 9 Oct, 2026 at 12:12 PM
We do not offer expedited shipping. Most orders are processed and shipped within 3-5 business days.
Fri, 19 Aug, 2022 at 2:55 PM
TABLE OF CONTENTS Summary Current Shipping Updates Common Questions Q: How long does it take to ship my order? Q: Who will be delivering my order? ...
Fri, 9 Oct, 2026 at 2:19 PM
A major difference between us and other kid safe companies is the device quality. We are using higher-quality (but still affordable) Samsung devices with in...
Tue, 23 Aug, 2022 at 6:43 PM
1. Log into the Parent Portal by navigating to http://parent.troomi.com. Then, click the Account icon in the top right-hand corner. 2. Near the middle...
Fri, 9 Oct, 2026 at 3:14 PM
Can I change plans? You can change your phone plan with the click of a button through the Troomi Parent Portal. Simply navigate to your child's pla...
Fri, 9 Oct, 2026 at 3:55 PM