This article will walk you through how to upgrade or downgrade your calling plan directly from the Parent Portal. It also highlights the features and benefits of each plan so you can choose the one that best fits your family’s needs.
Do Plan includes all the essential features needed for everyday communication.
Dream Plan builds onto the Do plan by adding access to group messaging and image sharing.
Discover Plan provides the full experience—everything in the Do and Dream plans, plus access to a curated library of Troomi-approved apps, a safe internet browser, and select Google Play apps.
You can upgrade or downgrade your service at any time. It's literally as easy as clicking a button! Are you ready to make the change? Here's what you'll need to do-
1. Log into your Parent Portal account.
2. From the landing page, click on the gear button associated with the line you would like to update.
3. Click the Edit Plan link. This will take you to the Select Device Plan screen.
4. The calling plans are listed at the top, with the benefits of each listed below. Below each price, there is a purple button. The plan you currently have will say Chosen Plan.
5. Press the purple Select Plan button under the plan you want.
6. Finally, click Update Plan at the bottom of the page.
7. You're all set! Just refresh the browser and make sure you are seeing the correct plan in the 'Phone Plan' section in the Parent Portal.
Your plan change will be reflected in the next billing cycle. You will be prorated based on when you upgraded or downgraded. If you are upgrading, your new features will be available instantly, as long as the phone is actively syncing to the Parent Portal. If you are downgrading, decreased access will be immediate as well.
If you run into any issues while upgrading/downgrading the plan, here are a couple of helpful things you can try:
1. If you are trying to change the plan from a cellular device, try from a laptop or desktop.
2. Try using a different browser.
3. If you don't have a different browser, you can clear the cache and cookies (these steps are browser specific and instructions are available through the developer's website).
4. Put your browser in Incognito mode.
If none of these steps help, please open a support ticket by:
Troomi phone support: 866-545-4222
Email: support@troomi.com
Parent Portal: Once logged into the Parent Portal, click the orange question mark in the bottom right hand corner of the page. This will bring you to the support page, where you can submit a support request and access support articles!