The purpose of this article is to help users with installation and usage issues. If you have an issue, error, or question that is not covered in this article, please either open a support ticket through the Parent Portal or send a message to support@troomi.com.
Before we dive into the installation, there are a few important items to consider:
- The GroupMe app requires at least 100 MB of space to install. Sending and receiving files can be impacted by low disc space
- The installation works best when the account is created outside of the app
- While GroupMe will use your contact list for starting individual and group messages, it is possible for an approved contact to start a group message with people that are not approved contacts, and the messages will deliver to the app. Contact through GroupMe is NOT limited to just approved contacts. Your child will be able to communicate with any member of a group chat.
Please be sure that you understand these risks before using the app.
Getting Started
Once the app is installed, we highly recommend you create the GroupMe account from a PC or laptop. While it is possible to do it from a cell phone, certain devices will cut off portions of the signup page.
During the account creation, GroupMe will send a code to your Troomi device; this code can be recovered in one of 2 ways. You can log into your parent portal and look at the blocked messages tab and collect the code from there. Second, you can allow texts from non-contacts and see if the code comes through that way.
Please note that using Family Link accounts/emails won’t work for GroupMe, and work or school emails may cause issues.
Contacts are not added directly to the app. The GroupMe app will search your contacts for people that either do or have used GroupMe. It will also display contacts that have not used GroupMe, with the ability to invite them to use the app. To create contacts in GroupMe, add them to the contact list on your Troomi device.
Frequently Asked Questions
Q: Can I add new people to an existing message?
A: Yes!
Q: Can I remove someone from a group chat?
A: Yes! Just go to the group message settings (step 15), click Members, click the 3-dot menu in the upper right, choose Remove Members, and select individuals to remove. 
Q: Can I add attachments to group or individual messages?
A: Yes! Just hit the + next to the text box and choose your attachment
Q: If I want to leave a group message owned by someone else, can I do that?
A: Yes! Click the group name, click settings, click remove or end group
Q: Can I make someone else the group owner/administrator?
A: Yes! Click the group name, click settings, click change owner, and select the new administrator
Q: Can my child get messages from contacts that are not on my approved list?
A: Yes. Creating messages is limited to approved contacts, but other contacts can create messages and include members that are not part of your child's approved contacts.
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